Super Manager & Coaching for Development Modules - Virtual

Super Manager- Be the Boss Everyone Wants to Work For

How You Will Benefit

Many studies have been conducted to determine the reasons that employees leave their jobs. Most reasons point squarely to their bosses:

39% said their supervisors didn’t keep their promises.

37% said their supervisors failed to give credit when due.

31% said their supervisors gave them the “silent treatment.”

27% said their supervisors made negative comments about them to others.

23% said their supervisors blamed others to cover up their own mistakes or embarrassment.

As a result, employees reported feeling more tension, mistrust, and exhaustion and were less satisfied and less likely to take on additional tasks or work longer hours. In other words, managers directly affect their employees’ productivity and satisfaction in the workplace. In another study, 44% of employees said that their individual supervisor was the most important factor in increasing employee engagement. And when employees are engaged, 70% say they have a good understanding of how to meet customer needs (versus 17% of nonengaged employees), 78% would recommend their company’s products or services (versus 3% of nonengaged), and 86% say they very often feel happy at work (versus 11% of nonengaged).

The bottom line: Managers influence employees’ satisfaction at work, for better or worse. This program will help you become a super manager—someone who everyone wants to work for.

Course Objectives

Successful completion of this course will increase your ability to:

Develop self-awareness regarding your managerial skills and display attentiveness to your employees.

Demonstrate consistency in your values, attitude, and behavior.

Identify when and how to appropriately exercise mental flexibility.

Display humility and confidence in your decisions as a manager and show confidence in your employees.

Ensure that employees maintain focus.

Encourage employee satisfaction and motivation by creating a fun working environment.

Key Topics Covered

This course explores the following subjects in-depth:

Common obstacles to being a super manager.

Key opposing characteristics necessary for managerial success and how to properly balance them.

Increasing your self-awareness through feedback, after-action reports, and reflection.

Showing attentiveness to individual employees by helping them to set career goals and tailoring recognition for achievements.

Practical examples for expressing consistency in your values, attitude, and behavior.

Appropriate circumstances for using mental flexibility and intelligent disobedience in the workplace.

Characteristics and benefits of humility as well as techniques for demonstrating it.

How to avoid micromanagement in order to show confidence in employees’ abilities.

Tips for being a confident decision-maker and combatting indecisiveness.

How to remain results-oriented and resolve performance issues in employees.

Various ways to foster a fun workplace.

Coaching for Development - Help Employees Achieve their Full Potential

How You Will Benefit

To remain competitive, companies need to retain valuable employees, address problems that interfere with productivity, and help employees achieve their full potential. But the traditional “command and control” method of managing employees has been shown to be less effective than involving people in their own development—and the best way to do this is to guide them through improvement.

A Society for Human Resources study revealed that 55 percent of organizations use or have used formal coaching programs to aid in their employees’ development. The study also showed that coaching is a good investment that can have a positive impact on an organization’s bottom line.

The ability to coach helps you increase your employees’ commitment and level of engagement, and helps you avoid and handle problems that interfere with working relationships and productivity. Coaching others can also make it easier for you to achieve your own goals and make you more valuable to your organization.

Course Objectives

Successful completion of this course will increase your ability to:

Learn to discern the difference between coaching and other development strategies.

Discover the key elements to successful coaching relationships.

Understand the coaching process and how to apply each step.

Identify common challenges to successful coaching.

Discover effective strategies for managing challenges.

Establish and maintain a successful coaching relationship with an employee.

Key Topics Covered

This course explores the following subjects in-depth:

How coaching differs from teaching, mentoring, counseling, and directing.

Laying the foundation for successful coaching through rapport and trust.

How to set specific, relevant, and achievable goals by asking the right questions.

Creating a development plan with specific actions, a timeline, and necessary resources.

Rewarding efforts and acknowledging small wins to encourage motivation and goal commitment.

Strengthening relationships and ensuring goals are understood with active listening.

Providing helpful feedback to be sure the employee is on the right track and to identify areas for improvement.

Identifying and handling common coaching challenges.

Evaluating the goals and situation when coaching doesn’t achieve the desired results.